- Q: Do I need a prescription?
A: A prescription is not required to fulfill your order with IndiaGenericAid.com, but it is strongly suggested that you consult with your healthcare provider prior to using any medication.
- Q: What is the legal procedure involved with purchasing medication online without a prescription?
A:IndiaGenericAid.com ships medication from countries where it is not legally obligatory to have a prescription.
- Q: Does IndiaGenericAid.com accept all types of payment methods?
A: At present IndiaGenericAid.com accepts only VISA payments.
- Q: What is the delivery time?
A: Usually we initiate shipment within 2 to 3 business days. The shipment is sent by registered air mail (12 - 16 days delivery) or Express Mail Service (EMS) (5 - 8 days delivery). If any postponements may occur, we will immediately inform our customer by e-mail or phone.
- Q: Where will my medication be shipped from?
A: Currently IndiaGenericAid.com has shipping services located in in Mauritius, UAE, Singapore, and India.
- Q: What will my parcel look like?
A: It will appear like private mail and will not divulge its contents.
- Q: Do you ship worldwide?
A: IndiaGenericAid.com does ship to a majority of countries around the world.
- Q: What if my parcel does not pass customs or is lost?
A: If you do not obtain your shipment within 22 days, we will refund your money or immediately ship a new order for free.
- Q: Are internet credit card transactions safe?
A: IndiaGenericAid.com uses secure industry standard Secure Sockets Layer (SSL) technology to authorize the encryption of credit card information. The process sends information between your personal computer and our website. Third parties do not have access to any personal information. SSL encryption technology is common among Internet store owners and efficiently eliminates credit card fraud from the Internet. Absolute security at IndiaGenericAid.com is ensured by Geotrust and McAfee, the most reliable Internet security verification systems.
- Q: What happens with my personal details?
A: Any information sent to us via a secured shopping cart is 100% secure. We have a policy of not divulging any personal information with anyone.
- Q: What is the difference between brand name and generic medication?
A: There is not much dissimilarity except for the drug's name and the price. Manufacturers designate brand name pills for marketing and advertising reasons. Generic drugs are obtainable under their chemical names. Supported by standard practice, state laws, and statutes, generic drugs must have the same ingredients and be equivalent to the brand name of the same drug. Therefore, with a generic drug, you have the same active ingredients, dosage, potency, and medicinal form as a branded drug, with the same level of efficacy as well.
- Q: Can I cancel my order if I change my mind?
A: Orders can be terminated after their placement, but have to be completed within 24 hours of placing the order. Get in touch with our offices through email if you need an order cancellation or order change. After 24 hours an order cannot be cancelled or changed. Another aspect to verify during the initial 24 hours is your shipping address. Ensure that everything has been recorded correctly. Contact us within 24 hours if you want to make any modifications to the address, so there are no delays in receiving your orders.
- Q: Do you have a return/refund policy and if so, what are they?
A: If you are unhappy with your order, contact us. We will provide you with all the information you need to return your shipment. If you return the order and have paid for shipping costs, we will reimburse you the same amount as your order price. The return period can take anywhere from 25 to 90 days.
- Q: Your prices are abnormally low in comparison to other competitors, how can I trust you?
A: Here you are provided the most affordable prices for high quality generic and brand drugs. Our business partners are offered with a high sales volume which results in decreased service costs for us, therefore we can sell our customers our products at very low retail prices. We do not have to pay much for advertising as the quality of our products speaks for themselves.
If you are still hesitant to order, call our service operator who can answer any questions you have.